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Troubleshooting

Search, export, and billing troubleshooting

What to check when a request is unavailable or still processing.

Search unavailable

Keep the search URL and retry. The service does not run an unbounded live-query fallback when a prepared summary is unhealthy.

Export still processing

Export history polls nonterminal jobs while the page is active. Refresh the history before retrying creation; idempotent creation protects the same accepted request from duplicate reservation.

Billing did not update

Return to Billing and refresh the server-projected subscription. Do not repeat payment solely because a return-page message is missing. If the state remains stale, contact support with the account email and approximate payment time—never card details.